Basic Knowledge

1. How do I apply for BOCNET (Bank of China Internet Banking) service?
2. What services are available on BOCNET?
3. How much are the transaction fees and charges?
4. How do I terminate my BOCNET service?

Log In

1. How do I log in BOCNET for the first time?
2. When I try to log in, why does it prompt “dialog failure”?
3. What should I do if I am not able to log in BOCNET with the correct credentials?
4. How do I change my Username and Password?

Authentication Methods (e-Token)

1. What is the function of the e-Token?
2. What should I do if I already input the e-Token dynamic password correctly, but the system prompts many times that the password is wrong?
3. What should I do if my e-Token is lost, misplaced or stolen?

Online Services

Funds Transfer

1. What are the types of Fund Transfer that can be processed through BOCNET?
2. When can I perform a Fund Transfer?
3. How much is the transfer limit for Fund Transfer?
4. Where can I find the Foreign Currency exchange rate?

Technical

1. What are the systems and browser required to access BOCNET?
2. How do I enable TLS 1.1 and TLS 1.2 for various browsers?

General

1. What should I do when my computer hangs or the internet connection is cut off during banking transaction performing?
2. What should I do if the account information displayed incorrect?

1. How do I apply for BOCNET (Bank of China Internet Banking) service?
   In order to apply for the Corporate BOCNET Service, you must have at least one account in our Bank. Please visit the nearest branch during office hours or contact our RM officer, bring your valid identity card and complete Corporate BOCNET Application Form.
   When your application is approved, you will be able to get the username, password and e-Token.
   
   
2. What services are available on BOCNET?
   We provide a wide range of Corporate Internet Banking services for your convenience:
   
   

   Menu	Function
   Accounts Management	Current Balance Inquiry
   	Same-Day Transaction Inquiry
   	Historical Balance Inquiry
   	Historical Transaction Inquiry
   	Term Deposit Details Inquiry
   	Account Statement Service
   	Download Transaction
   	GPI Remittance Inquiry
   Transfer & Remittance	Single Payment
   	Batch Payment
   	Amend
   	Authorization
   	Cancel
   	Inquiry
   Online Banking Maintenance	Welcome Message
   	Account Alias
   	Change Password
   	Payee Management
   Supporting Services	Tool Download
   	Exchange Rate Inquiry



3. How much are the transaction fees and charges?
   
   

   Description of Charges		Fee
   e-Token* (First Apply)		Free of Charge
   e-Token Replacement Fee**		IDR 50,000
   IDR Transfer to Other Banks in Indonesia	SKN	IDR 3,000
   	RTGS	IDR 20,000
   Outward Telegraphic Transfer***
   Full Amount		USD 20
   Cable Fee		USD 7
   Commission****		0.1% (min. fee USD 5, max. fee USD 100)
   CNY Remittance (Transfer to China Mainland only)
   Full Amount		USD 10
   Cable Fee		USD 7
   Commission		0.1% (min. fee USD 5, max. fee USD 100)
   Notes: * The first three e-Token are free for Corporate BOCNET, then the fourth e-Token and so on are charged, please refer to the replacement fee. If any e-Token that has expired will be free of replacement charge. ** e-Token replacement fee for damage, lost, or stolen. *** In USD, HKD, SGD, AUD, EUR, GBP, JPY currency. **** Free commission for FX Transaction.



4. How do I terminate my BOCNET service?
   You need to visit our nearest branch and fill Corporate BOCNET Application Form to process the cancellation of the service.

1. How do I log in BOCNET for the first time?
   After you successfully registered BOCNET Service at the counter, please click “Corporate Online Banking Log In” on BOC website (www.bankofchina.co.id) homepage to log in. For the first time log in, please enter the initial log in Username and Password as indicated in the Password Mailer and e-Token that you received from Bank. After successfully logging in, the system will require you to create a new Username and Password, then you can start using the various functions of BOCNET.
   
   Note: Please be sure (i) to keep your Username, Password and e-Token safe & secure and never give them out to any other person, and (ii) to take the necessary security precautions measures and practices.
   
   
2. When I try to log in, why does it prompt “dialog failure”?
   After logging in, if you leave it unattended for a long time, the system will prompt “dialog failure” and automatically log your BOCNET off. If you still want to use the system, please log in again. Such design is to prevent your account from being maliciously operated when you leave your computer unattended and forget to log out.
   
   
3. What should I do if I am not able to log in BOCNET with the correct credentials?
   For security reasons, if you have tried to logging in with your BOCNET credentials (Username/Password/e-Token dynamic password) unsuccessfully for 5 times in a day, your Password/ e-Token will be temporarily locked and will be released on the next day.
   If you have tried to logging in with the wrong password for a total of 15 times consecutively or wrong e-Token password for a total of 10 times consecutively, your BOCNET will be disabled and you would need to proceed to one of our branches to unlock it.
   If you have entered the correct credentials but you are still unable to log in, please try to clear browser history/cache.
   
   

   Browser	Steps
   Internet Explorer	1. In Internet Explorer, click Tools > Safety > Delete Browsing History. 2. Tick All types of data, and then click Delete. 3. Restart browser.
   Google Chrome	1. In Chrome, click More Tools > Clear Browsing Data. 2. On Time range column choose All Time, tick All Types of Data, and then select Clear Data. 3. Restart browser.
   Mozilla Firefox	1. In Firefox, click Library > History > Clear Recent History. 2. On Time Range to Clear column choose Everything. 3. Click Details, select All Types of Data, then select Clear Now. 4. Restart browser.
   Apple Safari	1. In Safari, click the Safari tab and click Clear History. 2. Choose All Time Range, then click Clear History. 3. Restart browser.

   
   If you are still unable to log in after trying all the above, kindly proceed to our branch for further assistance.
   
   
4. How do I change my Username and Password?
   You could change your username through BOCNET on your first time log in. You only can change your username one time. If you need to modify your username, you need to cancel your BOCNET service and re-open it.
   If you would like to change your password, kindly log in to BOCNET, go to the menu bar and click “Online Banking Maintenance” and select “Change Password”. Password contains numbers, English letters and punctuations with a length of 8-20 digits, which should be case sensitive. The new password will be effective at the next log in. We suggest you to regularly change your internet banking password and avoid using common combination to enhance the security of BOCNET service.
   
   

1. What is the function of the e-Token?
   e-Token is a security device that is provided to you to enable you to access BOCNET.
   It will generate a unique 6-digit passcode, also known as one-time password (OTP), which is displayed on a small screen of the e-Token. Each OTP has a limited time frame which will be updated every 60 seconds, and can only be used once. Hence, please input the OTP within its time span for authentication when you log in to the service. If not, you will need to re-activate it again to obtain a new OTP. The e-Token generally expires in 3-4 years (the expiration date is shown on the front of e-Token) and replacement can be done over the Bank’s counter.
   
   
2. What should I do if I already input the e-Token dynamic password correctly, but the system prompts many times that the password is wrong?
   Such a case is not very likely to happen. Once it happens, it is possibly caused by the deviation of time calculation of your dynamic password, rather than e-Token malfunction. In this case, you only need to synchronize the e-Token at the Bank’s counter, to ensure the similar mistakes will not happen in a long period.
   
   
3. What should I do if my e-Token is lost, misplaced or stolen?
   The first three e-Tokens for Corporate BOCNET upon application will be issued free of charge. In the event of lost, theft or negligence damage to the e-Token, kindly proceed to any of our branches with a valid identity card to request for a replacement. Replacement fee is chargeable.
   

1. What are the types of Funds Transfer that can be processed through BOCNET?
   You may conveniently complete various kinds of fund transfer, including:
   a.    Transfer between Associated Accounts: Transfer funds between your corporate accounts in same or different currency.
   b.    Transfer within Bank: Transfer funds to 3rd party BOC accounts (in same or cross-province in Indonesia) in same or different currency.
   c.    Domestic Transfer: Transfer funds in local currency (IDR) to other Banks in Indonesia through SKN or RTGS method.
   d.    International Remittance (SWIFT):
           - Normal Remittance: Transfer fund in foreign currencies (in USD, HKD, SGD, JPY, AUD, EUR, GBP) to other Banks           in Indonesia or outside Indonesia.
           - CNY Pre-Settlement: Transfer funds in CNY currency to Banks in Mainland China.
   
   
2. When can I perform a Fund Transfer?
   The operating time for Corporate Internet Banking is 24-hour a day and 7 days a week. Each type of funds transfer has its own operating cut-off time:
   
   

   Type of Transfer	Cut-off Time
   Transfer to an account (same currency) within BOCHK Jakarta	05:00 – 22:00
   Transfer to an account (cross currency) within BOCHK Jakarta	08:30 – 15:30
   Transfer IDR to Other Banks (via SKN/RTGS)	08:30 – 15:30
   SWIFT Remittance (in USD, HKD, SGD, JPY, AUD, EUR, GBP)	08:30 – 15:30
   CNY Remittance	08:30 – 15:30
   Notes: - All above transactions if submitted after Cut-Off Time/on non-business day/on public holiday will be processed on the next business day. - Any transfer mentioned above, if it is involving FX IDR against foreign currencies, cannot be done via internet banking service (it must be proceeded at the counter). - Any foreign exchange transaction, if submitted after Cut-Off Time/on non-business day/on public holiday, the exchange rate will be based on the rate of next business day.



3. How much is the transfer limit for Fund Transfer?
   The transaction limit is as follows:
   
   

   Transaction Type	Single Limit (IDR)	Daily Limit (IDR)
   Transfer Between Associated Accounts (Same / Different Currency)	65,000,000,000	65,000,000,000
   Transfer to 3rd party within BOC Indonesia (Same / Different Currency)	65,000,000,000	65,000,000,000
   IDR Transfer to Other Banks (via SKN / RTGS)	65,000,000,000	65,000,000,000
   SWIFT Remittance (USD, HKD, SGD, JPY, AUD, EUR, GBP) or CNY Remittance	65,000,000,000	65,000,000,000
   Notes: 1. The above limit is the maximum limit for Corporate BOCNET. Customer can adjust the limit according to the business purpose. 2. Refer to Bank Indonesia’s clearing regulation: - SKN Method: Maximum transaction amount per transaction is IDR 1,000,000,000.00 - RTGS Method: Minimum transaction amount per transaction is IDR 100,000,000.00



4. Where can I find the Foreign Currency exchange rate?
   You may click on “Exchange Rate Enquiry” function on “Supporting Service” menu to get the real time exchange rate, but it may differ from the actual rate you get as the exchange rate could change during the course of transaction. Once you have completed the transfer instruction and click “Confirm”, you will receive a confirmation showing the actual exchange rate applied to the related transaction.
   

1. What are the systems and browser required to access BOCNET?
   Below are the recommended operating systems for optimal browsing:
   
   
   • Microsoft Windows 7, Windows 8, Windows 10 and above
   • Mac OS X 10.2 and above

   Below are the recommended browsers for optimal browsing:

   • Microsoft Internet Explorer version 11 and above
   • Google Chrome version 37 and above
   • Apple Safari version 7 and above
   • Mozilla Firefox version 31 and above 
   
   BOCNET is best viewed on resolution 1024 x 768 pixels or above. Kindly update your browser to the latest version for better experience. Other operating system or browser may not be compatible.
   
   
2. How do I enable TLS 1.1 and TLS 1.2 for various browsers?
   In order to perform your banking transaction in a secure environment through BOCNET, you are required to enable Transport Layer Security (TLS) 1.1 and 1.2.
   
   

   Browser	Step
   Internet Explorer	1. Launch Internet Explorer 2. From the menu bar, click Tools > Internet Options > Advanced Tab 3. Scroll down to Security category, manually check the option box for Use TLS1.1 and Use TLS1.2 4. Click Ok 5. Close your browser and restart Internet Explorer
   Google Chrome	1. Launch Google Chrome 2. Click Alt F and select Settings 3. Scroll down and select Show advanced settings 4. Scroll down to the Network section and click on Change proxy settings 5. Select the Advanced Tab 6. Scroll down to Security category, manually check the option box for Use TLS1.1 and Use TLS1.2 7. Click Ok 8. Close your browser and restart Google Chrome
   Mozilla Firefox	1. Launch Mozilla Firefox 2. In the address bar, type about:config and press Enter 3. In the Search field, enter tls. Find and double-click the entry for security.tls.version.min 4. Set the integer value to 3 to force protocol of TLS1.3 5. Click Ok

1. What should I do when my computer hangs or the internet connection is cut off during banking transaction performing?
   If such case, you should resume access to the internet and log in to the Corporate Internet Banking in the normal way. Check the balance or transaction records of your account through Current Balance Inquiry and Same-Day Transaction Inquiry in Account Management menu, and determine whether or not any transactions you were completing have been successfully fulfilled.
   
   If the transaction has been successfully completed, you do not need to take any further action. If the transaction has not been completed, you may perform the transaction again according to your needs. If you have any questions or need any help, please contact us.
   
   
2. What should I do if the account information displayed incorrect?
   Please immediately contact us to look into the problem.