Announcement of Call Center Hotline Service

Dear valued customers,

To provide better financial products and services, Bank of China (Hong Kong) Limited Jakarta Branch (“Bank”) will perform a system maintenance of the Call Center Hotline system, starting on April 1^st 2024 to April 30^th 2024. During that period, the Call Center Hotline service will only available on Monday to Friday, at 09:00 to 17.00 (UTC+7).

For inquiry regarding our Bank products or services outside the Call Center Hotline Service operational hours mentioned above, you may send your inquiry email to callcenter@bankofchina.co.id.

Any complaint regarding our Bank products or services outside the Call Center Hotline Service operational hours mentioned above, you may download the Customer Complaint Form here and send the completed Customer Complain Form to callcenter@bankofchina.co.id. For further information about Customer and General Public Complaint Handling procedure, please click here.

If you want to request block and unblock the debit card outside Call Center Hotline Service operational hours mentioned above, please access our BOC Mobile Application and BOCNet. For more information about the procedure of block and unblock debit card, please click here.

We apologize for any inconvenience and thank you for your understanding.

For further information, please contact Bank Call Center Hotline at +6221-5209988 or visit Bank nearest sub-branch.
 

Best Regards,

Bank of China (Hong Kong) Limited Jakarta Branch